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Customer reviews

See what our customers are saying

Amazing quality!

Absolutely love this product. The quality exceeded my expectations and it arrived quickly. Highly recommend!

Sarah M.

2 weeks ago

Perfect purchase

This is exactly what I was looking for. Great value for money and the customer service was excellent.

James T.

1 month ago

Very satisfied

Great product overall. Would definitely buy again. Shipping was fast and packaging was secure.

Emily R.

3 weeks ago

shipping, returns and refund policy

At Arivah Jewellery, we want you to absolutely love your purchase. If something isn’t right, here’s how we can help:

1. Your Rights

All products are covered by Australian Consumer Law. This means if your jewellery is faulty, damaged, or not as described, you’re entitled to a refund, replacement, or repair.

2. Change of Mind

We understand tastes change! If you change your mind, you may be eligible for a store credit or exchange, provided:
- Items are unworn and in original condition
- Returned within 14 days of receiving your order
- Proof of purchase is included

3. Faulty or Damaged Items

If your item arrives faulty or damaged, contact us immediately at arivahjewellery@gmail.com with your order number and photos.
We will arrange a repair, replacement, or refund.
Return shipping for faulty items will be covered by us.

4. Return Shipping

For change-of-mind returns, you cover the return postage.
Always use a trackable method to ensure the item arrives safely.

5. Refunds & Exchanges

Refunds go to the original payment method.
Exchanges or refunds are processed within 5–7 business days of receiving the returned item.

6. Non-Returnable Items

Personalized or engraved jewellery (unless faulty) cannot be returned.

Contact Us

Email: arivahjewellery@gmail.com
IG Handle: arivah.jewellery

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Amazing quality!

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shipping, returns and refund policy

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